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Shipping Policy
Zenbuy offers free ground shipping on most items over $50 and many under. (Free shipping applies to the lower 48 only.)

Where can Zenbuy ship to?
Zenbuy ships to physical addresses in the 50 U.S. States. Zenbuy cannot ship to P.O. Boxes, APO/FPO addresses, U.S. territories outside the 50 States, freight forwarders, or any overseas address. Additionally, Zenbuy will not ship to hotels, motels, or other places of temporary occupation.

When is the order processed?
Most orders, placed Monday through Friday before 1:00 PM Central Time are typically processed the same day they are received. Overweight or oversize orders must be placed before 10:00 am for same-day processing. Orders placed after 1:00 pm or over a weekend or holiday is processed the next business day. You will receive an email or phone call if questions come up about your order. This can cause delays in processing. You have 48 hours to respond before an order is canceled.

How long will shipping take?
Standard delivery times are 1- 7 business days, depending on the shipping method and the final destination. Oversized and large items take 5-14 business days. Expected delivery times are quoted from the time the order is placed, not when the order is shipped. We typically allow 48 hours for processing. The delivery quote is an estimation and not a guarantee. Estimated arrival dates falling on a holiday roll forward to the next business day.

What's a business day?
A business day is a Monday, Tuesday, Wednesday, Thursday, or Friday not including major holidays that fall on those weekdays. When calculating shipping transit times or making an estimation regarding the arrival of your order, remember to only count Business Days. For example, if a package is shipped via 2-Day Air from Zenbuy and the carrier picks it up on a Thursday, the first Business Day in transit would fall on Friday and the second Business Day would fall on Monday. If you have any questions about our Estimated Arrival dates, Business Days, or any other shipping related questions, please contact Zenbuy toll-free at 1-800-399-6011.

Get it faster
Zenbuy also offers expedited shipping options for an additional fee that varies by product and destination. Just check the options in the shopping cart if you're interested in getting your package faster than normal. Shipping carriers do not guarantee Next-Day, Second-Day, and Three-Day shipping services during the busy holiday periods.

Overweight/Oversize Shipping
Due to the size and weight of some products, they must be sent by Common Carrier Freight. Delivery time is 5-14 business days. Please note, overweight or oversized items are not available for shipment outside the 48 contiguous States.
Our normal Common Carrier Freight delivery is a "curbside" service. Which means that the item is simply dropped off at your home and will require your signature.

Shipping partners
Zenbuy partners with Fed Ex, UPS and USPS. Please understand that these companies have their own policies and terms of use. We strongly suggest that you familiarize yourself with them. Here are links to Fed Ex and the UPS shipping policies:







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